This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

We collect personal and non-personal information to enhance your experience on our website or app and provide our services effectively. This includes:

• Personal Identifiable Information (PII): When ordering, registering, or interacting on our site, you may be asked to provide your name, email address, phone number, zip code, or other relevant details. This information helps us tailor your experience and fulfill your requests.

• Non-Personal Identifiable Information (Non-PII): We may also collect data such as your browser type, device information, IP address, and website usage patterns through cookies and similar tracking technologies to improve our website's functionality and user experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.
We may also automatically collect information via cookies and tracking technologies when you interact with our website or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website to better serve you.

• To send periodic emails regarding your order or other products and services.

• To follow up with you after correspondence (live chat, email, or phone inquiries).

• To comply with legal obligations or protect against fraudulent activities.

Data Collection and Review Practices

We periodically evaluate the necessity of the personal information we collect through regular reviews and an annual risk assessment. This process ensures the relevance and necessity of collected data for operational and compliance purposes.

Accessing, Modifying, or Deleting Personal Information

We are committed to ensuring you have control over your personal information. You can access, modify, or delete the personal information you provide to us by:

• Online Portal (if available): Logging into your account on our website and updating your details directly through the user profile section.

• Emailing us at privacy@immersivetouch.com with details of your request, specifying the information you wish to access, update, or delete.

Handling Complaints and Disputes

We are committed to resolving all complaints and disputes regarding personal information promptly and transparently. If you have concerns about how we handle your personal information, you can:

• Contact us at privacy@immersivetouch.com with the details of your complaint.

• Receive a response: We aim to acknowledge all complaints within 72 hours and provide updates throughout the resolution process.

Ensuring Accuracy of Personal Information

We are committed to maintaining the accuracy and reliability of personal information. To achieve this, we:

• Implement validation checks during the collection and update processes to ensure data accuracy and completeness.

• Require individuals to confirm the accuracy of their personal information during key interactions, such as registration or account updates.

• Regularly review and update personal information to ensure it remains accurate, complete, and current.

• Use secure systems to manage and validate information updates, reducing the risk of errors or inconsistencies.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information.
We never ask for credit card numbers.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Retention and Disposal of Records

Company ensures the safe handling, retention, and disposal of personal information through the following practices:

• Retention Policies: Records are retained only as long as necessary to fulfill their identified purposes or as required by laws and regulations.

• Destruction Methods:

  • Personal information is securely destroyed using appropriate methods (e.g., shredding for paper, permanent deletion for electronic records).

  • Backup and archived records are disposed of in accordance with destruction policies.

• Documentation: All instances of data disposal are documented to ensure compliance and maintain a trail for audits.

Removing or Redacting Information

• Personal information about individuals is located and redacted or permanently removed when:

  • The transaction is complete.

  • It is no longer required for operational or compliance purposes.

• Technology Limitations: Efforts are made within the limits of available technology to locate and erase all specified data.

• Regular Systematic Reviews: Data destruction processes are audited and updated regularly to ensure they remain effective and compliant with applicable laws.

How We Communicate Changes to This Privacy Policy

We are committed to transparency and keeping our users informed about how we handle personal information. If we make changes to this Privacy Policy, we will:

• Post a notification about the changes on the Privacy Policy Page or the home page of our website.

If you have any questions or concerns about changes to this Privacy Policy, you can contact us at privacy@immersivetouch.com.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third-party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party Links

We do not include or offer third-party products or services on our website.

Third-party Disclosures and Compliance

We are committed to ensuring the secure and responsible handling of personal information shared with third parties. When providing personal information to third parties, we:

• Obtain Consent:

  • Obtain explicit or implicit consent before disclosing personal information unless required by law or regulation.

• Communicate Policies:

  • Ensure third parties receive and acknowledge our Terms of Service and Privacy Policy before sharing confidential information.

• Document Disclosure:

  • Record the nature and extent of personal information disclosed, including the purpose and duration of its use.

• Enforce Compliance:

  • Require third parties to comply with privacy protection levels equivalent to our own through:

    • Binding contractual agreements.

    • Limiting their use of personal information to the agreed purpose necessary to fulfill contractual obligations.

    • Auditing their practices, where applicable, to ensure compliance with our privacy and security standards.

• Maintain Agreements:

  • Establish and document clear agreements with customers and clients to ensure obligations and compliance requirements are met.

• Respect Individual Preferences:

  • Communicate individual preferences regarding personal information to third parties.

• Handle Requests and Complaints:

  • Refer any requests for access or complaints about the personal information transferred to our Privacy Officer at privacy@immersivetouch.com.

• Secure Disposal:

  • Specify how and when third parties must securely dispose of or return any personal information provided by us.

• Evaluate Compliance:

  • Conduct independent audits, review reports, or assess contractual adherence where applicable.

Google

We use Google AdSense Advertising on our website. As a third-party vendor, Google uses cookies to serve ads based on users' previous visits to our site and other sites.

Key Implementations:

• Remarketing with Google AdSense.

• Google Display Network Impression Reporting.

• Demographics and Interests Reporting.

• DoubleClick Platform Integration.

Data Usage:

• Use of first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick cookie) to compile data on user interactions with ad impressions and related services.

Opting Out:

• Users can set ad preferences on the Google Ad Settings page.

• Alternatively, opt out via the Network Advertising Initiative opt-out page or the Google Analytics Opt-Out Browser Add-on.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires commercial websites collecting personal information from California consumers to post a conspicuous privacy policy.

Our Commitment:

• Allow users to visit our site anonymously.

• Provide a Privacy Policy link on our home page or the first significant page after entering our website.

• Ensure the Privacy Policy link includes the word "Privacy" and is easily found.

Notifications and Updates:

• Notify users of Privacy Policy changes on our Privacy Policy page.

• Allow users to update personal information by emailing us.

Do Not Track Signals:

• Honor Do Not Track signals and refrain from tracking, planting cookies, or using advertising when such signals are in place.

Third-party Behavioral Tracking:

• We allow third-party behavioral tracking.

COPPA (Children's Online Privacy Protection Act)

We comply with COPPA by not marketing to children under 13 years old.

Fair Information Practices

To align with Fair Information Practices, we:

• Notify users of data breaches via email within 7 business days.

• Adhere to the Individual Redress Principle, allowing individuals to pursue enforceable rights against data collectors and processors who fail to comply.

CAN-SPAM Act

We collect email addresses to:

• Send information and respond to inquiries.

• Market to our mailing list.

Compliance Commitments:

• Avoid false or misleading email subjects or addresses.

• Identify messages as advertisements.

• Include a physical business address.

• Monitor third-party email services for compliance.

• Honor opt-out/unsubscribe requests promptly.

Unsubscribing:

• Users can unsubscribe via the link at the bottom of each email or by emailing us.

Reporting Security Breaches or Incidents

If you identify a security vulnerability or experience a security-related incident involving our services, report it immediately.

Reporting Methods:

• Email: Send details to security@immersivetouch.com.

• Contact Form: Use the "Report a Security Incident" option on our Contact Us page.

Response Timeline:

• Acknowledge receipt within 72 hours.

• Escalate unresolved issues to the Privacy Officer or management after 10 working days.

Contacting Us

If you have any questions regarding this privacy policy, contact us:

ImmersiveTouch Inc.
910 W. Van Buren St.
Chicago, IL 60607
USA
privacy@immersivetouch.com